Chase Bank dispute help

Start with the account and the evidence

Keep separate records for Chase checking-account transactions and credit-card charges. A card number alone does not identify the legal dispute process.

A denied claim does not by itself establish a legal violation. Review the transaction, reporting dates, and investigation together. The EFTA guide explains consumer electronic-transfer protections; the FCBA guide addresses credit-card billing errors.

Arbitration and filing costs

Chase’s published deposit agreement provides for arbitration under AAA rules, subject to its terms and opt-out provisions. It allocates costs under those rules and provides reimbursement of AAA fees after a favorable ruling, except for claims filed as part of mass arbitration. That is not an unconditional promise to pay your filing fee upfront.

Source: Chase Deposit Account Agreement. Checked October 1, 2026. The version applicable to your account, amendments, opt-out history, exclusions, and administrator rules must be reviewed before choosing a forum. Arbitration costs are separate from attorney’s fees and case expenses.

Frequently asked questions